FAQ's & Contact Us

Before contacting us, have you had a look at our frequently asked questions? Most common questions can be answered here quickly and easily.

How do I make and pay for a booking?

Just add your desired items to our online hire cart, complete the required details and enter your payment details.
We will then provide a written confirmation of booking and receipt once everything is confirmed.

If you prefer, you can always click the request a quote button where we will store your booking details incase you want to call and pay in the future.

How long is the hire period?

The prices listed on our website are based on a single day rate, however if you are hiring equipment for a weekend we allow a handling period of Friday to Monday for the same price. That basically means you get 4 days for the price of 1!

Is the equipment easy to setup?

We make equipment as easy to setup as possible by offering simple user-friendly equipment and step by step video guides on our website. When collecting the equipment, if you have any questions, we are always delighted to help.

When can I collect and return my equipment?

Our warehouse is open from 9am until 5pm Monday to Friday. We encourage collections and returns between 10am and 4pm where possible as we get quite busy. I’m afraid we don’t offer weekend collections or returns.

Do you offer delivery?

Unfortunately, we cannot offer delivery on our Express Hire Packages, our parent company Stage Engage however can provide an all-inclusive service, incliding customised packages and delivery.

Click here to make an event enquiry

What do I need to bring for collection?

We require you to bring the following on collection of your equipment:
*Valid photo ID (driving license or passport)
*Utility bill showing the same address as your ID and dated within the last 3 months.
*Credit or debit card with enough available balance for the security deposit.

Can I send somebody to collect on my behalf?

Of course, however they will need to bring with them everything as listed above and be happy to sign for the equipment on your behalf.

Why doesn't your website show stock availability?

Dont worry! We do check. However, when you complete your payment details, we like to have a human double check over the booking before final confirmation. This is so we can ensure a very high standard of service and that nothing is missing.

Also, we stock such vast quantities of equipment - its rare to run out.

However if you are ever in doub't, or if you need to make an urgent same-day booking, just drop us a call.

Can I customise the package on your website?

Unfortuantly not. In order to keep the prices down for all of our customers, these packages are ready made. If you require a custom service please talk to our parent company Stage Engage.

Click here to make an event enquiry

 

If you would still like to get in touch with us, we would be happy to help.

Contact Us

Get in touch with us today...

Have any questions?
We'd be delighted to help...

Click here to contact us

Write to us:
Stage Engage Express Hire Department,
Old Wheatley Farm, Exeter, Devon, EX4 2HA

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